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Managing your account
Find profile, connection, timezone and billing controls, and contact support for account access, export or permanent deletion requests.
The web app holds account controls that do not belong in a coaching conversation.
Use Profile for your athlete information. Use Settings for billing, training-data connections, your preferred AI app and the timezone used to put activities on the correct calendar date.
Managing your subscription
The subscription card in Settings shows the state AgentRunCoach currently has from its billing provider. When a billing account exists, Manage billing opens the provider portal for payment details or cancellation.
A scheduled cancellation does not end access immediately. The card shows the date access will end, and training remains available until then. A failed or incomplete payment can suspend access while the underlying account and data remain in place.
An AgentRunCoach subscription is separate from any subscription you have with ChatGPT, Claude or Strava. Those services decide which connector features are available on their side.
Correcting profile and timezone details
Open Profile to review the athlete information that coaching uses. Avoid burying a correction only in chat when the web app has a field for it; the saved profile is what a future conversation reads.
The timezone is detected from your browser and can be overridden in Settings. Correct it if you access AgentRunCoach from somewhere other than where you train, because the date boundary affects which activity counts as today.
Disconnecting services
Settings lists active training-data connections and your preferred AI app. A Connection — permission for AgentRunCoach to reach an external training service such as Strava — is different from the assistant authorization: disconnect the former in AgentRunCoach Settings and manage the latter inside ChatGPT or Claude.
There is no self-service Delete Account button yet
The older support FAQ described a Settings → Account deletion screen, but the current app does not provide one. Email support for permanent deletion rather than looking for that control.
Requesting your data or deleting the account
Email support@agentruncoach.com from the address on your account to request access, export or deletion. Support may need to verify that you control the account before acting.
Permanent account deletion is different from disconnecting Strava, removing an assistant connector or cancelling a subscription. Those actions stop a grant or billing relationship but preserve the account. Deletion removes the account and its personal data under the timing described in the privacy policy, and it cannot be used as an undoable way to reset a single plan or activity.
Ask your coach
“Where do I change my profile and timezone?”
“How do I manage or cancel my subscription?”
“I want to delete my account and data.”
Related
- Creating and signing in to your account — Create an AgentRunCoach account with Google or email and password, verify it, and recover access from the sign-in screen.
- Connecting and managing Strava — Connect Strava when it is available for your account, understand the grant, and disconnect it without deleting your AgentRunCoach history.
- How your training data is used — Understand what AgentRunCoach keeps, what a connected assistant receives, and where to control Strava access or request deletion.
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